Effective Date: June 12, 2026

This document describes the information that may be gathered when you interact with this service, the purposes for which it is handled, and the options available to you. It has been prepared with reference to prevailing data protection principles and the requirements of advertising platforms.

By accessing or using this service, you acknowledge that you have read and accepted the practices outlined below. If you do not agree with any part of this document, please stop using the service.

For any question concerning privacy, you may reach us at: support@douglascuddletoy.com

1. Information That May Be Collected

Two broad categories of data may be involved: details you supply yourself, and information generated automatically while the service is in use. Both are handled to keep the service running, refine the experience, and evaluate promotional activity.

1.1 Details You Supply

Certain details may be gathered when an order is placed, an account is registered, or a support request is submitted:

• Name or form of address
• Email address
• Telephone number
• Delivery and billing addresses
• Payment-related details (processed by third-party providers; complete payment credentials are not retained)
• Order contents, purchase history, and transaction records

1.2 Information Generated Automatically

While the service is being used, non-identifying technical and behavioural data may be recorded by us and by authorised analytics or advertising partners:

• IP address and approximate geographic area
• Browser, device type, and operating system
• Pages viewed, time spent, and on-page interactions
• Referral sources, traffic channels, and campaign parameters

Such data supports troubleshooting, page optimisation, measurement of promotional outcomes, and the general security of the service.

2. How Information Is Used

Information is handled only within the necessary scope described below, consistent with the data usage rules of advertising platforms and applicable law:

• Processing, confirming, dispatching, and tracking orders
• Responding to enquiries and resolving after-sales matters
• Sending essential transactional notices such as order confirmations, delivery updates, and refund progress
• Sending occasional promotional content where consent has been given (opt out at any time)
• Refining functionality, content presentation, and the overall experience
• Analysing traffic and campaign performance to improve promotional activity
• Detecting and preventing fraud, abuse, and security risks
• Meeting legal and regulatory obligations

3. Sharing of Information

Personal information is never sold, rented, or traded.

Information is shared only with service providers whose involvement is necessary to operate the service and complete orders. Each provider is bound by confidentiality and data protection obligations and may not use the information for any other purpose:

• Institutions that process payments
• Logistics partners responsible for delivery
• Providers of hosting, maintenance, and statistical analysis
• Advertising platforms used for measurement and remarketing
• Providers that deliver email and notifications

Disclosure may also occur where required by law, by judicial process, or by a lawful request from a competent authority.

4. Cookies & Similar Technologies

This service uses cookies, pixel tags, web beacons, and comparable technologies — which may include identifiers used for conversion measurement and remarketing — to support site features and assess promotional results.

These technologies are used to:

• Remember preferences and selected settings
• Understand visitor traffic, behaviour, and page performance
• Measure conversions and refine promotional activity
• Support certain features and the overall experience

Your control: Cookies may be disabled, blocked, or removed at any time through browser settings. Basic access remains available when cookies are disabled, although some personalised features and promotional services may not operate fully.

5. Promotional Communications

Where a subscription is made or consent is given to receive promotional content, product news, offers, and related material may be sent from time to time.

Opting out: Every promotional message includes a visible unsubscribe link at the bottom. An opt-out request may also be submitted to support@douglascuddletoy.com.

Please note that notices directly tied to order fulfilment — such as order confirmations, delivery updates, and after-sales notices — are necessary to complete an order and cannot be opted out of.

6. Safeguarding of Information

Administrative, technical, and physical measures are maintained to protect information against unauthorised access, disclosure, alteration, loss, or misuse. Widely adopted encryption is applied during transmission and storage.

No method of online transmission or electronic storage can be entirely secure; commercially reasonable measures are nevertheless applied to protect the information entrusted to us.

7. Your Rights

Depending on where you reside, you may hold some or all of the following rights under applicable data protection law:

• Access the information held about you
• Correct inaccurate details
• Request deletion of your information
• Opt out of targeted promotional activity

To exercise any of these rights, write to support@douglascuddletoy.com. Identity will be verified before a request is processed.

8. Younger Users

This service is intended for users aged 13 and above. Information from children under 13 is not knowingly collected. If such information is found to have been gathered unintentionally, it will be removed promptly.

If you believe a child may have provided information to us, please get in touch so that appropriate steps can be taken.

9. External Pages

Links to external pages may be included for convenience. Their content, privacy statements, and data practices are not under our control.

No responsibility is accepted for how external parties handle information. Before providing personal details to any external page, please review its privacy statement.

10. Updates to This Policy

This policy may be revised from time to time to reflect changes in the service, technology, promotional practices, or legal requirements.

Revisions are published on this page together with a revised effective date and take effect upon publication. Continued use of the service after an update constitutes acceptance of the revised content.